GIRL FROM THE MOUNTAIN products & events Lauener based in Lontschenenweg 51, in 3608 Thun, registered in the commercial register of the canton of Bern,


Any natural or legal person who visits the website https://www.girlfromthemountain.ch (hereinafter: “the website”) for himself or for a third party (hereinafter: (“customer” or “you”) or on it makes a purchase:


1.1 Every person placing an order via the website confirms that they are 18 years old and legally entitled to enter into a contractual agreement. Otherwise, it confirms that it has the consent of a proxy or a proxy, which expressly allows him / her to conclude a binding contract. GIRL FROM THE MOUNTAIN reserves the right to contact the legal representative of this person directly and is particularly entitled to request payment from him / her for all orders placed by the person concerned..

1.2 Any person placing an order on the website for the account of a legal person also declares to be entitled to represent the legal person concerned for contractual agreements. In the event that these conditions are not met and in order to resolve a possible dispute, GIRL FROM THE MOUNTAIN products & events reserves the right to contact the person who placed the order and to request payment directly from her.


2.1 The information provided on the website does not represent the conditions in the legal sense of the word, so that only the order placed between the customer and GIRL FROM THE MOUNTAIN products & events is legally binding.

2.2 The general terms and conditions will be communicated to you in the course of the reconfirmed order on the website, as these require your unconditional approval. Every customer who has made a purchase on the website declares that he is fully informed about the conditions and cannot deny them in the event of a dispute.

2.3 After registration of your order and your full acceptance of the present general terms and conditions, you will receive an email confirmation of your order and your electronic address, which you have given to create your profile or during the course of your order. This email confirms the acceptance of your order by GIRL FROM THE MOUNTAIN products & events and thus forms the sales contract between you and GIRL FROM THE MOUNTAIN products & events. We will then process your order in accordance with the general terms and conditions.


3.1 The delivery date for Switzerland is normally 10 working days.

3.2 GIRL FROM THE MOUNTAIN endeavors to deliver products that are only available from stock. Nevertheless, we cannot always guarantee the permanent availability of all products. It may happen that a product is temporarily not available from stock. Should this be the case, GIRL FROM THE MOUNTAIN will do everything possible to inform you to the best of its knowledge and belief about the next delivery of the missing product and to deliver the product in question as soon as it is available again. You will only be charged the shipping costs once per order, even if GIRL FROM THE MOUNTAIN has to deliver in different shipments.

3.3 If you have any questions in this regard, call us on +41 (0) 79 285 48 28 or send us an email at hello@girlfromthemountain.ch


4.1 We accept orders from Switzerland and Liechtenstein.

4.2 The delivered orders are invoiced in Swiss Francs (CHF). This applies to both the goods and the shipping costs.

4.3 Every order placed must be paid for by credit card, Postfinance or Paypal (Switzerland, Liechtenstein) or is payable in advance before delivery (Switzerland and Liechtenstein only). An email will be sent to you as soon as your order is registered, confirming the bank details for the payment as well as the total amount to be paid.

4.4 The minimum amount per order is CHF 30.00.

4.5 The processing and shipping costs are CHF 9.- or respectively. CHF 7.- for delivery to Switzerland or Liechtenstein. In the case of a voluminous order (more than 6 large candles) a surcharge will be invoiced. For orders from CHF 100.- the delivery is free within Switzerland.

4.6 For an order that is delivered to an address in Switzerland or Liechtenstein, VAT is included in the goods delivery and processing costs.


Only apply in the case of damaged quality or an error on our part regarding the order. From delivery of the ordered items, you have a period of 30 calendar days to return them to GIRL FROM THE MOUNTAIN at the address given on the invoice, to exchange them or to receive a full refund. Please send us back the products in their original packaging, together with the delivery note and a receipt regarding the quality error or our mistake regarding the order. The products must not be damaged further, except for the minimal signs of wear when used for the first time. We treat returns or exchanges immediately after arrival, but the deadline can take between 2 and 3 weeks, depending on the situation. The expenses for the return shipment to GIRL FROM THE MOUNTAIN are at your expense. The delivery of the replacement products or refund will take place after receipt of your return shipment. Please send your returns to the following address: GIRL FROM THE MOUNTAIN, Sonja Lauener, Lontschenenweg 51, 3608 Thun, Switzerland.


If the customer returns the defective or incorrectly delivered products (or part of the order) within 30 days, this is equivalent to a cancellation of the order. After receiving the returned products, GIRL FROM THE MOUNTAIN grants the customer a full refund of the amount paid for the corresponding products or an adequate replacement. For products on which the customer has benefited from a discount or a special offer, these special prices will lapse if the new balance of the order is not sufficient to meet the defined discount or promotion conditions.


7.1 Payment for online orders and purchases of products from GIRL FROM THE MOUNTAIN is made in a secure environment, where the latest technologies guarantee that the customer’s privacy and private data are guaranteed during the transaction on the Internet.

7.2 We will be happy to answer any questions you may have regarding the security of your shopping on the Internet. By phone +41 (0) 79 285 48 28, by email: hello@girlfromthemountain.ch


8.1 GIRL FROM THE MOUNTAIN does everything to offer you the best quality of service. However, GIRL FROM THE MOUNTAIN cannot be held responsible for the delayed delivery of ordered products, especially if the suppliers fail to comply with the production or if the post office is late with the delivery. GIRL FROM THE MOUNTAIN can also not guarantee that the website will, in exceptional cases, not work in whole or in part.

8.2 Therefore, GIRL FROM THE MOUNTAIN declines all responsibility for direct or indirect damage that occurs when accessing the website or parts thereof, this also applies if access to the website was not possible. GIRL FROM THE MOUNTAIN disclaims all responsibility for all risks associated with the installation of logicals that enable consultation of the website or for any damage resulting from transmission errors, as well as technical errors, overloading or interruptions in communication.


Whatever the nature of the customer’s personal data, of which GIRL FROM THE MOUNTAIN is aware, we do everything we can to treat it with the strictest discretion and confidentiality, to ensure its protection and to make absolutely no use of it because in order to fulfill the wishes of the customer or to improve the services proposed on the website.


In the event of a dispute, Swiss law and the competent jurisdiction of the Canton of Bern apply, subject to the right of appeal to the Federal Supreme Court.